Job Description

Key Responsibilities:

• Provide hands-on leadership for all day-to-day activities, including operations, safety, maintenance, dispatch, fleet management, payroll, and scheduling.
• Supervise, develop, and mentor a diverse team of exempt and non-exempt employees.
• Build and maintain strong working relationships with clients, staff, community partners, and local officials.
• Ensure compliance with all internal policies, regulatory standards, and contractual obligations.
• Oversee recruiting, hiring, onboarding, retention, coaching, performance management, and succession planning.
• Manage budgeting, P&L, forecasting, and financial controls for the location.
• Resolve issues related to driver shortages, resource allocation, labor variances, and customer concerns.
• Drive employee engagement, recognition, and a culture of safety.
• Act as the primary point of contact for escalated issues, customer inquiries, and community relations.
• Collaborate with senior management to identify local commercial growth opportunities and maximize charter revenue.
• Lead union contract administration and labor relations (where applicable).

Qualifications:

• Bachelor’s degree or equivalent management experience.
• At least 3 years of management experience (preferably with responsibility for a small location or department).
• Minimum of 5 years in operations management, preferably in transportation, logistics, or a related field.
• Strong financial and budgetary skills, including P&L and forecasting experience.
• Proficient in Microsoft Office and operational technology platforms.
• Excellent communication, interpersonal, and presentation skills.
• Proven ability to lead, coach, and develop teams in a fast-paced, customer-focused environment.
• Demonstrated commitment to safety and compliance.

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